Promises and Guarantees

AllenTeas offers over 40 varieties of premium Chinese tea, sourced directly from China’s experienced tea masters. We dedicate several months each year to personally selecting our teas in China, ensuring we oversee every step from the producer to your cup. These teas are available for distribution across America and worldwide, with customers from all corners of the globe, including China. To preserve the quality from the Chinese tea gardens to your cup, we seal our teas in durable, resealable foil-fresh pouches that block light and moisture and protect the tea during shipping.

Our personal relationships with our producers and consumers distinguish us from other tea companies. We insist on offering the finest Chinese tea and have complete confidence in the quality of our products.

Our Promises

We are so confident in the quality of our teas, and in the quality of the people who grow, harvest, process, ship, pack, and distribute our products, that we are proud to offer the following promises:

We promise to source the finest green, white, black, wulong, scented, and puer teas from China and offer them to you at the most reasonable prices for the quality we provide.

If you are in any way unsatisfied with our tea for any reason, we promise to refund the full purchase price within 30 days of purchase accompanied by a receipt.

We take our relationship with you very seriously, and you will never be treated by us as if you are a digital abstraction.

To Fair Trade and the Environment

We are equally committed to protecting the environment and the welfare of everyone involved in the production of our teas:

Tea growers and pickers

AllenTeas is a company with a conscience, dedicated to the welfare and rights of every person involved in the production of our teas. All our products are produced on farms where workers enjoy good working conditions, fair wages, and an equitable workplace. When we visit a producer, we even check to see what they are serving the workers for lunch.

We’re committed to sourcing teas only from farms that consistently meet our stringent fair trade criteria. We pay our producers well for their best teas in an ongoing effort to sustain traditional, highly-skilled production techniques. Even though many of the producers we work with are too small to afford the expenses of certifications every year, we believe long-standing relationships and transparent access to their labor and garden practices surpass the quality assurance a certification alone might provide. Our sourcing practice includes routinely observing working conditions on-site and vetting the quality and cleanliness of our tea’s agriculture at the production level, ensuring all our teas are responsibly produced using the sustainable practices that have been effective for over 2,000 years.

Protecting the Chinese environment

Tea is an important part of good health, but it takes a healthy environment to produce healthy tea. We promise that natural habitats on our farms will not be unnecessarily interfered with, and the environment will remain clean and unspoiled. All our farms surpass the required environmental standards. Most of our tea is produced organically; it is pollution-free, completely natural, and no man-made chemo-synthetic fertilizers, pesticides, or chemical food additives are used.